Privacy & Cookies

The COMPANY has created this website for the sole purpose of serving its customers. The website votanostore.com is simple and friendly to use and has been designed to meet the specific needs of each user. In order to achieve the best service, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order, which is safeguarded by us. The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (PPA). The company has adapted to the GDPR framework. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the votanostore.com website, our use of this data and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data, which you provide to us during your orders on this website. Personal data is information that identifies you directly or indirectly. Indirectly means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.

General

The information voluntarily provided by the users of the mentioned website is used by votanostore.com, in order for its users to have direct and substantial communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute their orders. The information collected by votanostore.com through the website is intended to measure the number of visits, to determine the customers' requirements for more products and to facilitate transactions with the company. votanostore.com does not distribute to any other organization or partner not affiliated with votanostore.com the email addresses, or any other information regarding its users and customers, except to direct partners in the order processing process.

Gathering information

votanostore.com designed its website so that its users can visit it without having to reveal their identity unless they wish to do so. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send emails to votanostore.com.

Use of Information.

votanostore.com collects the following types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his/her order from votanostore.com, (3) information that the user gives us in order to participate in contests that are occasionally held, (4) information that the user gives us when logging in through another platform (ios, android, Facebook, Google). Our online store does not collect or store credit card data and details, which are managed securely and under its own responsibility exclusively by the payment service provider through whose website the processing and execution of payments is carried out. The same applies to payment data used by online payment providers such as PayPal.

When completing any order form on our website, you will be asked for your full name, address, postcode of your area, your email address, your telephone number, and the method of payment for the order. In addition, you may also be asked for more specific information, such as shipping - delivery details of an order, pricing details or details about an offer you have requested. votanostore.com makes use of the information you provide during the online submission of the form in order to contact you regarding (i) the delivery of the order to your location, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by votanostore.com, (iv) special offers of votanostore.com, (v) receipt of gifts after a competition draw.

Access to Information.

Every order processing requires the collection of personal data for delivery or booking of an order. Any document and document certifying and declaring the identity of the customer remains strictly confidential and is only checked by the responsible department of votanostore.com. Your submission of your personal data means that you consent to the use of these data by the employees of votanostore.com for the reasons mentioned above. votanostore.com requires its employees and website maintainers to provide its users-clients with the level of security stated in this Privacy Statement. Under no other circumstances may votanostore.com share your personal information with others without your prior consent, unless required through legal channels. Please note that under certain circumstances, the collection, use and disclosure of your personal data collected online without your prior consent (for example in the case of a court order) is permitted or required by law or on the basis of a court order.

Use of Personal Data

We will use your personal data for the purposes as described above. We do not collect or process more or different types of personal data than is necessary to fulfil the relevant purpose. We will only use personal data as set out in this privacy policy, unless you have specifically consented to another use of your personal data. If we intend to use your personal data that we process with your consent for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes

To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you wish to receive at any time by updating your email preferences. You can also unsubscribe at any time. Sending sms to the mobile phone number you have provided us with when you place your order is done in order to inform you of the progress of your order. You can, through the account you have created on our website, choose whether or not you wish to receive advertising/promotional material via sms. - Consent. However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may be interested in. You may, however, object to this use at the time of collection and each time a message is sent. To stop receiving emails for marketing purposes, follow the instructions within the email you receive.

Legal obligations and legal defence

We may need to use and retain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, property, or those of others.

Use of the E-shop home page (www.votanostore.com)

This privacy policy also applies to your use of our website www.votanostore.com ("Website"), with the following privacy-related mechanisms and features.

Cookies

The votanostore.com has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as votanostore.com, to operate smoothly and without technical anomalies, to collect multiple user choices, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and process orders, but also allow us to present you with promotional & educational content relevant to your interests and needs. You should be aware that cookies are absolutely necessary in order for www.votanostore.com to function properly and seamlessly.

Cookies are divided into the following categories:

Necessary Cookies. They allow the performance of basic functions of the site, such as adding products to the cart, storing products in the wishlist, online payment. Without these essential Cookies, the smooth operation of the e-shop is immediately affected , your personal browsing experience is limited as well as basic e-commerce functions underperform.
Functionality cookies. These cookies remember your preferences when you browse our website so that we can recommend the right products based on your needs, helping you to find what you are looking for much more easily.
Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, let us know if they experience a problem while browsing, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the way votanostore.com works
Advertising Cookies. These cookies are used to provide advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thereby reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.
Cookies Analytics. They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.

Third party vendors, including Google, may display the Company's advertisements on internet sites, use cookies to inform, optimize and display advertisements based on the user's previous visit to www.votanostore.com. votanostore.com may also use cookies from your previous visit to its website for repeat marketing. You can opt out of such use of cookies by Google by clicking here. You can also set your browser (chrome,firefox edge etc) to inform you each time before a cookie is downloaded and you can decide whether to accept or reject it. In this case, keep in mind that you may not be able to use all the features of the site. votanostore.com may use Google Analytics features for display ads (e.g., repeat marketing, network display reports, Google display reports, etc.). Using Ads Settings, visitors can opt out of Google Analytics for display ads and also customize Google Display Network ads. Here are the Google Analytics opt-out options available for the web. votanostore.com complies with the Google AdWords Interest Based Advertising Policy and the restrictions for sensitive categories and: votanostore.com and third party vendors, including Google, use cookies (such as the Google Analytics cookie) together to update, optimize and display ads according to some users' previous visits to its website, to run reports on how giaspiti's ads are displayed. gr, other uses of advertising services, interactions with these ad displays and advertising services related to visits to votanostore.com. votanostore.com may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics. We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will take effect once the revised Cookies Policy is available on our website. Third party advertisers and other businesses we partner with may use their own cookies to collect information about your activities on our website. We do not control these cookies.

Processing of children's personal data

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable law. If we become aware that a child's personal data has been collected in error, we will delete such data without delay.

Processing of sensitive data

We may, in certain cases, process special categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of identifying an individual, health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, where applicable, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent in a specific context for a specific purpose.

Correction, Modification or Deletion of Information

votanostore.com allows its users to correct, change, complete or delete data and information that have been submitted to votanostore.com. If you choose to delete information, votanostore.com will act to delete this information from its files immediately. For the protection and safety of the user, votanostore.com will attempt to ensure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to make any queries contact votanostore.com via www.votanostore.com or by e-mail at sales@votanostore.com. Changing or correcting your personal data can also be done through the votanostore.com registration page. Please note that we will do everything possible to protect your personal data, but the protection of your password to our website also depends on you.

Security of transactions

votanostore.com is committed to ensuring the security and integrity of the data it collects about the users of its website. votanostore.com has adopted procedures that protect the personal data that users submit to its website or provide by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this data is accurate and used correctly.We apply an appropriate level of security and have therefore implemented physical, electronic, and managerial procedures to safeguard the data we collect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed. Our information security policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated as necessary to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is only granted to staff or direct associates with the Company who are required to have such information to process orders. In the event of a data breach involving personal data, the Company will comply with applicable law regarding notification of the breach.

Your legal rights

As a data subject, you have specific legal rights concerning the personal data we collect from you. The Company will respect your rights and adequately address your concerns. The following list contains information about your legal rights under applicable data protection laws:

Right to withdraw consent: Where the processing of personal data is based on your consent, you can withdraw your consent at any time.
Right to rectification: You can ask us to correct the personal data concerning you. We make reasonable efforts to keep your personal data that we hold or control and that is used on an ongoing basis accurate, complete, current and relevant, based on the most recent information available to us. You also have the ability to review and correct your personal data by logging into your personal account on votanostore.com
Right of restriction: You can ask us to restrict the processing of your personal data if.
- You request restriction of processing instead of deletion of your personal data, - We no longer need your personal data but you need it to support, exercise or defend legal claims, or - You object to processing for the period during which we verify whether our legitimate interests override yours.
Right of access: You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from and to whom it has been disclosed, where applicable. You may obtain from us, free of charge, a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copy you may request from us.
Right of portability: At your request, we will transfer your data to another controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, indicated by you, directly.
Right of erasure: You can ask us to delete your personal data where - the personal data is no longer necessary in relation to the purposes for which it was collected or processed - you have the right to object to further processing of your personal data and you exercise this right - the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing - your personal data has been unlawfully processed unless the processing is necessary
Right of opposition: You may object - at any time - to the processing of your personal data on the grounds of your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds and an overriding interest in the processing or for the establishment, exercise or defence of legal claims. If you object to the processing, please specify whether you want us to delete your personal data or restrict the processing.
Right to lodge a complaint: In the case of an alleged breach of applicable privacy laws, you can lodge a complaint with the data protection supervisory authority in the country where you live or where the alleged breach occurred.

Please note:

Time period: we will endeavour to comply with your request within 60 days. However, the time limit may be extended for specific reasons relating to your specific legal right or the complexity of your request.

Restriction of access

In some cases, we may not be able to provide access to all or some of your personal data by law. If we deny your request for access, we will inform you of the reason for the denial.

Non-identification: In some cases, we may not be able to search for your personal data because of the identifiers you provide in your application. Two examples of personal data that we cannot search for when you provide your name and email address are.

In such cases, where we cannot identify you as the data subject, we are unable to comply with your request to execute your legal rights as described in this article, unless you provide us with additional information that allows us to identify you.

Exercise your legal rights: In order to exercise your legal rights, please contact us in writing, by email.

Preservation of your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period of time due to legal requirements. In addition, we will not delete all of your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records which contain information about individuals who do not wish to be contacted in the future (e.g. via group emails). We categorise your requests as consent to the storage of your personal data for the purposes of maintaining that record unless you instruct us otherwise.